Contattaci

Ultimo aggiornamento: 4 maggio 2026

How to contact us

For inquiries regarding products, orders, payments, deliveries, cancellations, returns, or refunds, you can reach us via email or phone during service hours.

Main contact details

Email: info@florencemosaic.com

Phone: +39 347 945 1992

Address: Via dei Serragli 104, 50124 Florence (FI), Italy

Customer service hoursCustomer service is available from Monday to Friday, from 9:00 AM to 6:00 PM (Central European Time, CET). Inquiries submitted outside these hours are reviewed during the next service hours.

Information to prepare before writing to us

For faster verification, we recommend including:

·Order number, if already available.

·First and last name used for the purchase.

·Email address used at checkout.

·Clear description of the request or problem.

·Photographs, if the request concerns a damaged, incorrect, or incomplete product.

Urgent reports after delivery

In case of a damaged, incorrect, or obviously transport-damaged item, please contact us within 48 hours of delivery and attach clear photographs of the product and packaging.