Payment Policy

Last updated: May 4, 2026

Accepted payment methods

We accept payments via Visa and Mastercard. No payment methods other than those listed on this page are indicated as available.

Payment authorization

At checkout, payment may be subject to authorization by the circuit or card issuer. The order can only be completed if the authorization is successful.

Charge and order confirmation

The charge is handled through the selected payment method. If the transaction is rejected, if the data is incomplete, or if authorization is not granted, the order may not be confirmed.

Prices, taxes, and shipping before payment

Before order confirmation, the customer can view the price of the products, any shipping costs, and the total amount to pay. Product prices include applicable taxes; no additional taxes are applied at checkout.

Shipping costs shown at checkout

Shipping is free for orders of €130 or more. For orders under €130, a flat rate of €16 applies. The cost is shown before payment.

Security checks and fraud prevention

An order may not be completed, may be delayed, or may be subject to verification if signs of failed payment, anomalous information, inconsistent data, or the need for anti-fraud checks emerge.

Contact Information

Shop name: Florencemosaic

E-mail: info@florencemosaic.com

Customer service number: +39 347 945 1992

Address: Via dei Serragli 104, 50124 Florence (FI), Italy

Opening hours: Monday to Saturday, 9:00 AM to 6:00 PM (CET)